Empathy Isn’t Just for End-users #UX

5 months ago
Empathy Isn’t Just for End-users

How to extend the same level of empathy to the people around you, as you do for the people you design for. Humans are funny. Particularly humans that have jobs that require them to genuinely care about the needs of other humans (like me). I’m talking about designers, researchers, psychologists, anthropologists, school counselors, mentors, advisors, nurses — any role that lends you responsible for advocating for the needs of specific segments of people you serve. This of course, requires a lot of empathy. em·pa·thy /ˈempəTHē/ noun 1. the ability to understand and share the feelings of another -Oxford Dictionary Sometimes we become so in-tune to the needs of those particular segments in our work — like online shoppers, therapy-goers, kids in school, patients in a hospital — that our ability to empathize with others outside of that segment can become compromised. Ironically, over time compassion lessens because we are conditioned…

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