65 UX Methods and When to Use Them
Who said we don’t have tools? As a beginner, I use to struggle a lot finding tools to help with my UX process. I looked up online, but couldn’t find anything comprehensive, only some bits and pieces. After attending multiple lectures, workshops, and working in the industry, I came up with this curated list for my reference. Here are 100 tools divided into different stages of the UX design thinking process (developed by d.school). I hope this will help you as well. (These methods are not limited to their stage, for example, storyboarding can be used in defining the problem as well) To solve a problem, first, you need to gain empathy with the audience that is dealing with the problem. This is the most crucial stage of a user-centric design approach. One-on-one interviews — To know what the user thinks about the topic in question. It can be a structured, semi-structured, or unstructured interview. Contextual interview/inquiry — A semi-structured interview to capture user in their work environment to get insights which user might miss to recall in an interview. Ethnographic research — For creating something entirely new & different. Almost like the contextual interview, but with an extended period of shadowing. AEIOU — For structuring your ethnographic research into five elements, activity, environment, interaction, object & users. Focus groups — To get a perspective from different demographics of society. Surveys — To gather a lot of statistical data quickly. Google forms and survey monkey are two excellent tools. Usability testing — To know problems in the pre-existing solution by testing it with the users. The 5 whys — You ask a question followed by 5 ‘whys’ to get to the root cause of the user’s behavior. Card sorting — To know about the user’s mental model and create an information architecture. Diary Study — Contextual interviews are only good for observation of an hour or so, to capture more aspects of the user’s life, we use diary/camera study. Body storming — Roleplaying the user, to gain physical empathy instead of just theorizing about the problem. Useful in case users are difficult to get to. Ergonomic analysis — To suggest improvements or ergonomic criteria in a redesign of a tangible product. For analyzing the data gathered in the previous step and describing the pain point of the user. Journey map — To get a holistic view for a particular user in a specific scenario so that different teams can look into and improve various parts of the journey. Experience map — To sum the entire experience related to a product to understand general human behavior. Empathy map — To get the user’s feelings, emotions, thoughts on the whole experience. Contextual models — After conducting the contextual inquiry, you can split your findings into a physical model, sequence, cultural model & artifact model. Archetype — A common representation for a group of people, to know their objectives, motivation, goals, and behavior. User persona — A specific instance of the archetype with additional constraints, interest, and personality traits. Literature review — Studying the previously done research to find what did and didn’t work. Kano analysis — To prioritize which product features are most important to the user. » Read More
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